Privacy Policy

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Privacy & Confidentiality

Speak Easy Speech Pathology is committed to protecting the privacy and confidentiality of clients in the way information is collected, stored and used by:

  • Complying with the Privacy Act 1988 governing collection, protection and disclosure of personal information provided to Speak Easy Speech Pathology, and
  • Creating procedures that protect privacy with regard to the collection, storage and disclosure of personal information.


Speak Easy Speech Pathology is committed to ensuring that information is used in an ethical and responsible manner.

Speak Easy Speech Pathology recognises the need to be consistent, cautious and thorough in the way that information about clients is recorded, stored and managed.

All clients have legislated rights to privacy of personal information. In circumstances where the right to privacy may be overridden by other considerations (for example, child protection concerns), staff may act in accordance with the relevant policy and/or legal framework.

All staff are to have an appropriate level of understanding about how to meet the organisation’s legal and ethical obligations to ensure privacy and confidentiality.

Policy Detail

Speak Easy Speech Pathology collects personal information on individuals only with their consent and only for the purposes which are directly related to the functions or activities of the organisation. It may be provided to government agencies, other organisations or individuals if:

  • The individual (or parent/guardian) has consented;
  • It is required or authorised by law;
  • It will prevent or lessen a serious and imminent threat to somebody’s life or health.

Data Quality & Security

Speak Easy Speech Pathology takes steps to ensure that the personal information collected is accurate, up-to-date and complete. These steps include maintaining and updating personal information when we are advised by individuals that it has changed (and at other times as necessary), and checking that information provided about an individual by another person is correct.

Speak Easy Speech Pathology takes steps to protect the personal information held against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include reasonable physical, technical and administrative security safeguards for electronic and hard copy of paper records as identified below.

Reasonable physical safeguards include:

  • Locking filing cabinets and unattended storage areas
  • Physically securing the areas in which the personal information is stored
  • Not storing personal information in public areas

Reasonable technical safeguards include:

  • Using passwords to restrict computer access, and requiring regular changes to passwords
  • Using electronic audit trails
  • Installing virus protections and firewalls.

Access and Correction

Individuals may request access to personal information held about them. Access will be provided unless there is a sound reason under the Privacy Act or other relevant law. Other situations in which access to information may be withheld include:

  • There is a threat to the life or health of an individual
  •  Access to information creates and unreasonable impact on the privacy of others
  • The request is clearly frivolous or vexatious or access to the information has been granted previously
  • There are existing or anticipated legal dispute resolution proceedings
  • Denial of access is required by legislation or law enforcement agencies.

Speak Easy Speech Pathology is required to respond to a request to access or amend information within 45 days of receiving the request.


Privacy Act 1988 (Commonwealth)